13001 23 Mile Road, Suite 200
Shelby Township, MI 48315
4 Research Park Drive, Suite 130
St. Charles, MO 63304
Missouri Warranty Email: warrantySTL@lombardohomes.com
For HR related inquires, please email HR@lombardohomes.com.
Please contact ProHome Michigan at (248) 449-1100 to discuss any service issues that you might have. ProHome is a builder’s warranty administration system which manages the warranty that the builder provides to their customers based on the structure outlined in the residential performance guidelines published by the NAHB, National Association of Home Builders.
ProHome does not take over or replace the builder’s responsibility or change the contractors for the warranty for the service appointments. The builder is the warrantor of their homes and ProHome manages, documents and tracks all aspects of the customer interaction once settlement has occurred.
Our system consists of performing a detailed new home orientation, 30 day and 11 month warranty walks, 24/7 emergency management, and tracking and scheduling warranty repairs with homeowners and the builder contractors while documenting every aspect in-between.
ProHome is the leader in warranty management and has been servicing Builders’ customers for the past 30 years. Learn more about ProHome and visit them online at www.prohomemichigan.com.
Please contact BBSG (Builder/Buyer Services Group) at (816) 741-4782 ext. 13 to discuss any service issues that you might have. Builder/Buyer Services Group is the provider of Warranty Expert Care (WE-CARE) for quality developers, builders and buyers nationwide. Our systems and relationships with expert partners empower us to respond consistently and appropriately to builder and buyer customer service expectations. We have provided value-added services to builders and buyers since 1998a.
WE-CARE begins with our comprehensive Warranty Walkthough (WOW) which includes: a pre-closing walkthrough of the new home, a discussion of our process, conveying reasonable expectations, and outlining maintenance responsibilities of new homeownership. Warranty criteria adhere to the National Association of Home Builders (NAHB) standards, local codes, and builder specific services.
We serve as the buyer point of contact during the builder warranty period. BBSG systems and methods are unique and effective. Our online reporting system and Voice of the Warranty (VOW) philosophy orchestrate customer service from request to resolution. Field proven, our processes are efficient, logical, and functional.
Quality builders, subcontractors, and homebuyers benefit from the value of BBSG WE-CARE. You can visit us online at www.BBSGUSA.com.